Menzies Aviation
Menzies Aviation Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Menzies Aviation has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not waste time with ignorants".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
ID card was not handed back at the Menzies counter
Menzies Counter Tenerife South TFS completely ignorant... Facts: On Monday, March 17, 2025, at approximately 2:45 p.m., my wife handed her ID card to the Menzies employee (an older man with gray hair) during check-in at the Condor counter.
She then had to pay an additional fee due to the excess baggage. However, the employee did not return the ID card, and my wife traveled back to Düsseldorf without her ID card.
I am at the airport today, March 23, 2025, and have conducted various investigations: the airport operator IENA referred me to the police, the Guardia Civil has no records of the document, and no complaint can be filed against an unknown person, the Guardia. The Civil officer removed me from the room and referred me to Menzies and the German consulate, which was very unhelpful. Overall, a completely ignorant bureaucratic beast who does nothing and doesn't want to change anything.
This continues at the Menzies Counter TFS, where I am referred again to IENA and the police. When I asked whether it would be possible to determine who did the processing on Monday afternoon (as per the staffing plan), I was lied to. I was told there's no such thing. So I'm left completely in the dark, and no investigation is carried out at all.
Menzies neither accepts responsibility as a company nor does it check its employees who are involved in such incidents. It's like a banana republic.
User's recommendation: Do not waste time with ignorants
Barcelos, Braga
Was promised a call within 2 days about damaged baggage - nothing and no contact number.
When I was forced to put my carry on wheelie case in the hold I knew it would not survive the experience. True enough it arrived cracked across the outer shell.
I filed a complaint at the desk immediately I retrieved it and was told I would be contacted by the people who handle damages. A week later nothing and no way of contacting Menzies.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paisley, Scotland
Desk agent tore my passport and rendered it invalid. Now the company won’t respond to calls or emails for reimbursement after having to replace it.
I traveled back to Texas mid-June and at check in, the desk agent for British airways went to scan my passport and tore it. She did not inform me that she tore it.
I found out when I arrived at my layover in London Heathrow that my passport had been rendered invalid, wouldnt be accepted moving forward, and would need to be replaced while I was in the states. This cost me over $250 for expediting services and all usual fees for getting a passport. I have tried to contact the company many times since then to be reimbursed as this was not my fault and it isnt fair that I have to shoulder the cost for the carelessness of one of their employees.
No one will respond to me or help me with my issue. Completely unprofessional and just inconsiderate of the company to treat a customer this way.
- Ruin your things & refuse to acknowledge or compensate it
Preferred solution: Full refund
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